How it works

1. Get in touch

Tell us about the room and what you’d like made: use our contact form. Let us know your borough or postcode, the kind of home (a house, a flat, a mansion block), and anything you already have in mind. Photos of the room and the wall where the furniture will go are useful, and you can add them to the form.

2. The design visit

We visit your home, measure the room and talk through the design. We’ll ask what you want to store, how the room is used and what you like the look of. We also check the things that shape the design: how flat and square the walls are, whether the floor and ceiling are level, the skirting, picture rails and cornices, what the walls are made of, and where sockets, radiators, meters or pipes are.

We look at access too: the stairs, landings, lifts and doors the furniture has to get through, and parking for the van. See what happens at a design visit.

3. Your written quote

After the visit we send a written quote. It sets out what we’ll make, the layout and sizes, the materials and finish, the paint colour, what goes inside, the fitting, and anything that isn’t included, such as electrics, plumbing or decorating. Payment terms and timing are set out in the quote too. See what a fitted furniture quote should include.

4. Made in our workshop

Once you’re happy with the quote, your furniture is made in our workshop in moisture-resistant MDF or birch plywood. Spray-painted pieces are painted in the workshop. Everything is made in sections sized for the route into your room.

5. Fitting day

We bring the furniture to your home, put it together in the room, scribe it to the walls, set it level, fix it securely to suit the wall and fit the doors and drawers. Hand-painted finishes are applied on site. How long the fitting takes depends on the size of the job, and we confirm the fitting days in your quote.

What affects the quote

We don’t publish prices, because every job is made for a particular room. These are the things that shape a quote:

• The size of the piece and how much of the room it fills
• How many doors and drawers there are, and the inside layout
• The materials and whether the finish is spray painted or hand painted
• The room: uneven walls, sloping ceilings, cornices, skirting and picture rails
• Access: stairs, lifts, parking and how far the sections have to be carried
• Any work needed around other trades’ work

Getting ready for fitting day

• Clear the room, or the part of it where we’re working, and the route from the front door.
• Take down pictures, curtains or shelves on the wall where the furniture goes.
• Make sure any electrics, plumbing or plastering by other trades is finished, unless we’ve agreed otherwise.
• If you live in a block, book the lift and let the concierge or managing agent know.
• Sort out parking with us beforehand.

See getting your room ready for fitting day.

Parking and controlled parking zones

Much of London is covered by controlled parking zones run by the boroughs. A van needs a visitor permit, a paid bay or a parking bay suspension, which the council arranges, often with notice. Red routes are run by TfL and have strict stopping rules. It helps to tell us about parking at the design visit. See parking for tradespeople in London.

Flats, lifts and narrow stairs

In a flat, the furniture has to get up the stairs, round the landings, into the lift and through the doors before it reaches the room. We measure the route as well as the room and make the furniture in sections to suit. If your building has lift booking rules, an entry system or a concierge, tell us at the design visit. If you’re a leaseholder, check whether your lease needs your landlord’s consent before furniture is fixed to the walls.

Questions